Diving Deeper: A Comprehensive Comparison of 18 Search Engine Providers
/Welcome to the second article of our three-part series comparing search engine providers across critical functionalities. In this article, we will explore 18 search engine providers, including AddSearch, Sooqr, Luigi's box, Site Search 360, ServiceNow, Yext, Bloomreach, Doofinder, Celebros, QuarticON, Expertrec Smart Search, Tizra, clerk.io, xFind, Searchspring, ModuleQ, search.io, and Knowliah. We will examine their strengths and weaknesses, pricing models, ease of use, extensibility, and more, to help you find the provider that best fits your business needs. Let's dive in.
Table of content
- AddSearch, Sooqr, Luigi's box, Site Search 360, ServiceNow
- Yext, Bloomreach, Doofinder, Celebros, QuarticON
- Expertrec Smart Search, Tizra, clerk.io, xFind, Searchspring
- ModuleQ, Search.io, Knowliah
AddSearch, Sooqr, Luigi's box, Site Search 360, ServiceNow
| Search Tool | AddSearch | Sooqr | Luigi's box | Site Search 360 | ServiceNow |
|---|---|---|---|---|---|
| Analytics | Yes | Yes | Yes | Yes | Yes |
| Pricing | Starts at $299 per month with a 14-day free trial | Custom pricing available on request | Custom pricing available on request | Starts at $500 per month with a 14-day free trial | Custom pricing available on request |
| Free Tier Availability | Yes | Yes | N/A | Yes | No |
| Availability | SaaS | SaaS | On-Premises | SaaS | SaaS |
| Scalability | High - AddSearch's cloud-based infrastructure can handle millions of searches | High - Sooqr uses cloud-based technology to scale up or down quickly as needed | High - Luigi's Box is designed to scale seamlessly | High - Site Search 360's cloud-based infrastructure can handle millions of searches | High - ServiceNow's cloud-based infrastructure can handle high volumes of search queries and data indexing simultaneously |
| GDPR Compliancy | Yes | Yes | Yes | Yes | Yes |
| Customizability | Highly customizable | Highly customizable | Highly customizable | Highly customizable | Limited customization |
| Data sources | AddSearch supports multiple data sources, including CSV, JSON, and REST APIs. It also offers pre-built integrations with popular platforms. | Sooqr supports multiple data sources, including CSV, XML, JSON, and REST APIs. It also offers integrations with popular e-commerce platforms. | Luigi’s Box supports multiple data sources, including CSV, XML, and REST APIs. It also offers integrations with popular e-commerce platforms. | Site Search 360 supports multiple data sources, including CSV, XML, JSON, and REST APIs. It also offers integrations with popular platforms. | ServiceNow's search capabilities are built into its IT service management platform. It supports a limited number of data sources, such as incident, problem, and change management. |
| Search types | Keyword, Facet, Spellcheck, Auto-suggest | Keyword, Facet, Spellcheck | Keyword, Synonym, Spellcheck, Facet | Keyword, Facet, Spellcheck | Keyword, Facet, Spellcheck, Auto-suggest |
| Ease of use | AddSearch is easy to set up and use, with a simple dashboard and user-friendly interface. It also offers comprehensive documentation. | Sooqr is user-friendly, with a straightforward setup and intuitive interface. It also offers extensive documentation and support. | Luigi's Box is easy to use, with a user-friendly interface and simple setup process. It also offers detailed documentation and support. | Site Search 360 is easy to use, with a simple setup process and intuitive interface. It also offers detailed documentation and support. | ServiceNow's search capabilities are integrated into its IT service management platform, which may require some learning for new users. |
| REST API Availablity | Yes | Yes | Yes | Yes | Yes |
| Available ISO Certification | ISO 9001:2015, ISO 27001:2013, ISO 14001:2015 | ISO 27001:2013, ISO 9001:2015 | ISO 9001:2015, ISO 27001:2013, ISO 14001:2015 | ISO 27001:2013, ISO 9001:2015 | ISO 27001:2013 |
| Available Security certifications | SOC 2 Type II, GDPR, CCPA | GDPR, ISO 22301, SOC 2 Type II | GDPR, ISO 22301, SOC 2 Type II | GDPR, ISO 27018, SOC 2 Type II | SOC 2 Type II, FedRAMP |
| Developer friendliness (1-10) | 8 | 7 | 8 | 8 | 6 |
| Marketeer friendliness (1-10) | 9 | 8 | 9 | 8 | 8 |
| Support Level | AddSearch offers email and chat support during business hours, as well as a comprehensive knowledge base. | Sooqr offers email, phone, and chat support during business hours, as well as an extensive online help center. | Luigi's Box offers email and phone support during business hours, as well as a detailed online knowledge base. | Site Search 360 offers email, phone, and chat support during business hours, as well as an extensive help center. | ServiceNow offers various support options, including phone, chat, and email support, as well as a knowledge base. |
| SLA | 99.9% uptime SLA for search service | 99.9% uptime SLA for search service | N/A | 99.9% uptime SLA for search service | SLA varies depending on pricing plan and level of support |
| Response Time for Critical Issues | Less than 24 hours | Less than 24 hours | N/A | Less than 24 hours | SLA varies depending on plan |
| SSO Capability | N/A | N/A | N/A | N/A | N/A |
| Integration with Azure AD | N/A | N/A | N/A | N/A | N/A |
Yext, Bloomreach, Doofinder, Celebros, QuarticON
| Search Tool | Yext | Bloomreach | Doofinder | Celebros | QuarticON |
|---|---|---|---|---|---|
| Analytics | Yes | Yes | Yes | Yes | Yes |
| Pricing | Custom pricing available on request | Custom pricing available on request | Custom pricing available on request | Custom pricing available on request | Custom pricing available on request |
| Free Tier Availability | No | No | Yes | No | No |
| Availability | SaaS | SaaS | SaaS | On-Premises | SaaS |
| Scalability | High - Yext's cloud-based infrastructure can handle high volumes of search queries and data indexing simultaneously | High - Bloomreach's cloud-based infrastructure can handle high volumes of search queries and data indexing simultaneously | High - Doofinder's cloud-based infrastructure can handle high volumes of search queries and data indexing simultaneously | High - Celebros's on-premises infrastructure can handle high volumes of search queries and data indexing simultaneously | High - QuarticON's cloud-based infrastructure can handle high volumes of search queries and data indexing simultaneously |
| GDPR Compliancy | Yes | Yes | Yes | Yes | Yes |
| Customizability | Limited customization | Highly customizable | Highly customizable | Highly customizable | Highly customizable |
| Data sources | YEXT's search capabilities are designed for location-based search. It supports a limited number of data sources, including business listings, reviews, and ratings. | Bloomreach supports multiple data sources, including web pages, product catalogs, and other structured and unstructured content. | Doofinder supports multiple data sources, including CSV, XML, and REST APIs. It also offers pre-built integrations with popular e-commerce platforms. | Celebros supports multiple data sources, including product catalogs, CRM systems, and other structured and unstructured content. | QuarticON supports multiple data sources, including CSV, XML, JSON, and REST APIs. It also offers integrations with popular e-commerce platforms. |
| Search types | Keyword, Facet, Spellcheck, Auto-suggest | Keyword | Keyword, Facet, Spellcheck | Keyword, Facet, Spellcheck | Keyword, Facet, Spellcheck, Auto-suggest |
| Ease of use | YEXT is easy to use, with a user-friendly interface and simple setup process. It also offers extensive documentation and support. | Bloomreach is easy to use, with a user-friendly interface and straightforward setup process. It also offers comprehensive documentation. | Doofinder is user-friendly, with a simple setup process and intuitive interface. It also offers detailed documentation and support. | Celebros is easy to use, with a user-friendly interface and straightforward setup process. It also offers extensive documentation. | QuarticON is easy to use, with a user-friendly interface and simple setup process. It also offers detailed documentation and support. |
| REST API Availablity | Yes | Yes | Yes | Yes | Yes |
| Available ISO Certification | ISO 27001:2013, ISO 9001:2015 | ISO 27001:2013, ISO 9001:2015 | ISO 9001:2015, ISO 27001:2013 | ISO 9001:2015, ISO 27001:2013 | ISO 27001:2013, ISO 9001:2015 |
| Available Security certifications | GDPR, SOC 2 Type II | SOC 2 Type II, GDPR | GDPR, ISO 27018, SOC 2 Type II | GDPR, SOC 2 Type II | SOC 2 Type II, GDPR |
| Developer friendliness (1-10) | 7 | 7 | 8 | 7 | 8 |
| Marketeer friendliness (1-10) | 9 | 9 | 9 | 8 | 9 |
| Support Level | YEXT offers email, phone, and chat support during business hours, as well as an extensive online help center. | Bloomreach offers email, phone, and chat support during business hours, as well as a knowledge base and online community. | Doofinder offers email and phone support during business hours, as well as a detailed knowledge base and help center. | Celebros offers email and phone support during business hours, as well as an online knowledge base and support forum. | QuarticON offers email and chat support during business hours, as well as a comprehensive knowledge base and video tutorials. |
| SLA | 99.9% uptime SLA for search service | SLA varies depending on pricing plan and level of support | 99.9% uptime SLA for search service | N/A | N/A |
| Response Time for Critical Issues | Less than 24 hours | Less than 30 minutes | Less than 24 hours | N/A | N/A |
| SSO Capability | N/A | N/A | N/A | N/A | N/A |
| Integration with Azure AD | N/A | N/A | N/A | N/A | N/A |
Expertrec Smart Search, Tizra, clerk.io, xFind, Searchspring
| Search Tool | Expertrec Smart Search | Tizra | clerk.io | xFind | Searchspring |
|---|---|---|---|---|---|
| Analytics | Yes | Yes | Yes | Yes | Yes |
| Pricing | Starts at $15 per month with a 14-day free trial | Custom pricing available on request | Custom pricing available on request | Custom pricing available on request | Custom pricing available on request |
| Free Tier Availability | Yes | No | Yes | Yes | No |
| Availability | SaaS | SaaS | SaaS | SaaS | SaaS |
| Scalability | High - Expertrec Smart Search's cloud-based infrastructure can handle high volumes of search queries and data indexing simultaneously | High - Tizra's cloud-based infrastructure can handle high volumes of search queries and data indexing simultaneously | High - clerk.io's cloud-based infrastructure can handle high volumes of search queries and data indexing simultaneously | High - xFind's on-premises infrastructure can handle high volumes of search queries and data indexing simultaneously | High - Searchspring's cloud-based infrastructure can handle high volumes of search queries and data indexing simultaneously |
| GDPR Compliancy | Yes | Yes | Yes | Yes | Yes |
| Customizability | Highly customizable | Limited customization | Highly customizable | Highly customizable | Highly customizable |
| Data sources | Expertrec Smart Search supports multiple data sources, including websites, databases, and cloud services. It also offers pre-built integrations with popular platforms. | Tizra supports multiple data sources, including eBooks, journals, and other digital content. | Clerk.io supports multiple data sources, including e-commerce platforms, CRM systems, and webshops. It also offers pre-built integrations with popular platforms. | xFind supports multiple data sources, including web pages, databases, and cloud services. | Searchspring supports multiple data sources, including e-commerce platforms, CRM systems, and webshops. It also offers pre-built integrations with popular platforms. |
| Search types | Keyword, Facet, Spellcheck | Keyword, Synonym, Spellcheck, Facet | Keyword, Synonym, Spellcheck, Facet | Keyword, Facet, Spellcheck, Auto-suggest | Keyword, Facet, Spellcheck, Auto-suggest |
| Ease of use | Expertrec Smart Search is easy to set up and use, with a simple dashboard and intuitive interface. It also offers comprehensive documentation and support. | Tizra is easy to use, with a straightforward setup process and user-friendly interface. It also offers detailed documentation and support. | Clerk.io is user-friendly, with a simple setup process and intuitive interface. It also offers comprehensive documentation and support. | xFind is easy to use, with a simple setup process and intuitive interface. It also offers comprehensive documentation and support. | Searchspring is easy to use, with a user-friendly interface and straightforward setup process. It also offers detailed documentation. |
| REST API Availablity | Yes | Yes | Yes | Yes | Yes |
| Available ISO Certification | ISO 27001:2013, ISO 9001:2015, ISO 27018:2019 | ISO 9001:2015 | ISO 27001:2013, ISO 9001:2015 | ISO 27001:2013, ISO 9001:2015 | ISO 27001:2013, ISO 9001:2015, ISO 27701:2019 |
| Available Security certifications | SOC 2 Type II, GDPRSOC 2 Type II | SOC 2 Type II, GDPR | SOC 2 Type II, HIPAA, GDPR | SOC 2 Type II, GDPR, HIPAA | SOC 2 Type II, GDPR |
| Developer friendliness (1-10) | 8 | 7 | 8 | 8 | 8 |
| Marketeer friendliness (1-10) | 9 | 8 | 9 | 9 | 9 |
| Support Level | Expertrec Smart Search offers email and chat support during business hours, as well as a knowledge base and FAQs | Tizra offers email and phone support during business hours, as well as a knowledge base and support community. | Clerk.io offers email and phone support during business hours, as well as an online knowledge base and support community. | xFind offers email and phone support during business hours, as well as a detailed knowledge base and support forum. | Searchspring offers email, phone, and chat support during business hours, as well as an extensive knowledge base and support community. |
| SLA | N/A | N/A | N/A | N/A | SLA varies depending on pricing plan and level of support |
| Response Time for Critical Issues | N/A | N/A | N/A | N/A | Less than 60 minutes |
| SSO Capability | N/A | N/A | N/A | N/A | N/A |
| Integration with Azure AD | N/A | N/A | N/A | N/A | N/A |
ModuleQ, Search.io, Knowliah
| Search Tool | ModuleQ | search.io | Knowliah |
|---|---|---|---|
| Analytics | Yes | Yes | Yes |
| Pricing | N/A | Custom pricing available on request | Custom pricing available on request |
| Free Tier Availability | Yes | Yes | Yes |
| Availability | SaaS | SaaS | SaaS |
| Scalability | N/A | High - search.io's cloud-based infrastructure can handle high volumes of search queries and data indexing simultaneously | High - Knowliah's on-premises infrastructure can handle high volumes of search queries and data indexing simultaneously |
| GDPR Compliancy | Yes | Yes | Yes |
| Customizability | Limited customization | Highly customizable | Highly customizable |
| Data sources | ModuleQ supports multiple data sources, including email, calendars, and file sharing services. | search.io supports multiple data sources, including web pages, news articles, and social media. | Knowliah supports multiple data sources, including databases, SharePoint, and email. |
| Search types | Keyword | Keyword, Facet, Spellcheck | Keyword, Facet, Spellcheck |
| Ease of use | ModuleQ is user-friendly, with a simple setup process and intuitive interface. It also offers comprehensive documentation and support. | search.io is easy to use, with a straightforward setup process and user-friendly interface. It also offers detailed documentation. | Knowliah is user-friendly, with a simple setup process and intuitive interface. It also offers comprehensive documentation and support. |
| REST API Availablity | Yes | Yes | Yes |
| Available ISO Certification | ISO 27001:2013, ISO 9001:2015 | ISO 27001:2013, ISO 9001:2015 | ISO 27001:2013, ISO 9001:2015, ISO 27018:2019, ISO 27701:2019 |
| Available Security certifications | SOC 2 Type II, GDPR | SOC 2 Type II, GDPR | SOC 2 Type II, GDPR, HIPAA |
| Developer friendliness (1-10) | 7 | 8 | 7 |
| Marketeer friendliness (1-10) | 8 | 9 | 8 |
| Support Level | ModuleQ offers email and chat support during business hours, as well as a comprehensive knowledge base and support community. | search.io offers email and phone support during business hours, as well as a knowledge base and support community. | Knowliah offers email and phone support during business hours, as well as a knowledge base and user forum. |
| SLA | N/A | N/A | N/A |
| Response Time for Critical Issues | N/A | N/A | N/A |
| SSO Capability | N/A | N/A | N/A |
| Integration with Azure AD | N/A | N/A | N/A |
